Simulated Environmental Concepts, Inc.’s (SMEV.PK) Success Built on Their Continued Focus on Customer ServiceWednesday, September 30th, 2009
Since 1997, Simulated Environmental Concepts Inc. and SpaCapsule have been recognized globally as the most innovative and leading provider of massage. Their products are distributed in over 30 countries around the world, including the United States, and are used by both consumers in their homes and also by a variety of businesses.
The SpaCapsule is quickly becoming a common-place occurrence in many environments. SpaCapsule products can be found in a number of settings, being used by a wide variety of businesses including: chiropractic offices, physical therapy centers, medical offices, spas, airports, shopping centers, tanning salons and lounges and rest centers.
The company prides itself on being distinctly different than competitors and has built its success on their continuous commitment to integrity, flexibility and responsiveness in the way they associate with all of their clients. In other words – customer service.
Service is the very foundation of every aspect of the company’s business and they have always dedicated considerable time and resources on ensuring their customers superior service. The company has developed a unique corporate culture where every person at Simulated Environmental Concepts and SpaCapsule is committed to consistently meeting and exceeding customers’ expectations by constantly raising the bar on defining customer service excellence.
The corporate culture at SpaCapsule can best be summed up by their stated policy – “No delivery was ever complete unless our company provided the ultimate in customer satisfaction.”
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